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Welcome to our Hotel blog!

The topics cover new and existing features of our hotel management software, as well as tips for getting the most out of our platform. If you have a question that's not listed here, try our FAQ or log in and click the chat button on the bottom right of your screen to get in touch with our staff.

Below you will find an index of our hotel blog posts in reverse chronological order. If you are new to the blog or to our hotel platform, the best place to start is the Quick-start Guide.

Introductory Videos & Hotel PMS Knowledge Base →

Start your journey with Hotel PMS with this set of introductory videos. The videos are designed to give you a quick overview of the various features of Hotel PMS App

  1. How to Increase Hotel Direct Booking Conversion with Hotel Photos.

    Our Hotel Direct Booking Engine is inherently visual—so it’s important to get your images right.

  2. White Label Hotel Booking Engine

    You can now use your Hotel booking engine from your own Hotel website! With our new embedding widget, you can take reservations directly from any Hotel website. Your Hotel reservations are easy, secure, and commission-free.

    Live Booking Engines Samples ✔ →
  3. How Print Check In / Check Out Times in your Guest Folio Invoice.

    Here are the instructions for how to Check in Check Out Times

  4. How To Reopen Your Hotel After A Brief Closure and and Connect the OTA's:

    Here are the instructions for how to reopen your listings everywhere

  5. Video Tutorial Of How To Resolve Overlapping Bookings In Front Desk Reservations Calendar.

    The Front Desk Drag and Drop Reservations Calendar give you an error message indicating which booking is overlapped when a reschedule fails, indicationg the dates and Booking information.

  6. Video Tutorial Of How To Print A Hotel Guest Folio / Invoice In Hotel Front Desk

    In Front Desk open the reservation in your calendar, then click ‘Actions > Print Guest Folio Invoice’ the printable invoice will open in a separate browser tab/window

  7. How to Reschedule a Booking without Affecting Room Rates

    Front Desk that allows you to reschedule a booking or change the number of guests without affecting the invoice billing items.

  8. Hotel Room Blocks And Hotel Activity.

    In the latest update to the Front Desk we have added several features to help you find and update reservations and room blocks. We have also added a printable rooms list that gives your Front Desk staff a complete summary of your hotel in the moment.

  9. How To Add Notes To Blocked Hotel Rooms.

    How To Add Notes To Blocked Hotel Rooms, its very simple check the Training Video Click Here!

  10. Your Authorize.Net Customer Vault.

    In this blog post we cover how to make the most of your Payment Gateway using the Customer Information Manager (CIM). The CIM is used to securely store payment details for your guests that book through your Booking Engine and for bookings created by hand in your Front Desk..

  11. Hotel Fixed Price Deals - Fixed Price Package Deals.

    Booking Engine now supports fixed price package deals. Fixed price package deals allow you to offer special pricing packages to your guests for extended stays. You can offer package deals on a per room type basis, and you can create as many packages as you need for any room type.

  12. How to Process a Booking Refund in the case that the booking is already checked out.

    Note that the refund in this case can only be processed by a staff member with Property Manager privilege (i.e., not a regular Front Desk staff member) and only for payments less than 2 weeks old (14 days).

  13. Updates To Housekeeping.

    Housekeeping module to allow for two types of room preparation: Full and Quick Clean. In this post we review how to setup permissions for your staff to access the Front Desk to coordinate housekeeping operations.

  14. Speedy Hotel Bookings.

    We have added the option to accept Speedy Bookings in your Booking Engine. Speedy Bookings allow your guest to book using only their name and email, allowing you to capture even more bookings by making less work for your guests!

  15. Video Trainig How to Change the font size in your Hotel Booking Engine.

    Extra option to change the font size in your Booking Engine. Just go to ‘Settings > Booking Engine > Style’ in the main menu of your Bellebnb Front Desk, then click ‘Edit’ in the ‘Style’ panel. You can find the ‘Font Size’ selector under the ‘Theme’ section.

  16. How to Connect Your Stripe Verifone Card Reader

    In this post we cover how to setup and use a Stripe Verifone card reader with your Bellebnb Front Desk. You can use a Verifone reader to take in-person payments when your guests arrive or check out of your hotel. Card payments are secure and simple, and very easy to setup.

  17. Initial Channels Connections

    In this post we review how to make your initial channel connections and how to publish availability and pricing for your OTA channels.

  18. OTA Availability Management for Beginners

    There are two ways OTAs deal with room availability. Some channels require you to actively publish rates and availability while others assume that your rooms are available unless you tell them otherwise. In this post we cover how to manage rates and availability so that your rooms are correctly listed on every OTA sales channel.

  19. Working with Campsites and RV Parks

    You have a couple of options for displaying and managing your rooms or lodging types both in your booking engine and in your reservations calendar.

  20. How To Change Language Hotel Multi-Language

    Works In 22 Languages Our entire platform, including the Front Desk manager and Booking Engine, work natively in 22 languages! Localization kicks in automatically based on your browser’s language preference, or you can select your preferred language from the dropdown menu.

  21. How To Authorize & Refund Hotel Payments In Your Front Desk

    Authorize and Refund are now available for payments in your Front Desk. Reservations made through your Front Desk and Booking Engine with a credit card can be validated with your payment processor. Any payments for an active booking can be refunded, with funds issued through your payment processor in the case of credit card payments.

  22. Setup WordPress in you Hotel Website

    Premium subscribers can now host their full hotel website for free! Our hosting suite includes full FTP server access, emails, DNS, and you can even use the CMS of your choice, including WordPress, Drupal and Joomla. In this post we review the steps to setup WordPress for hotel Websites and cover a few basic design tips to make WordPress work for your hotel’s website.

  23. Hotel Website Hosting

    Premium Subscribers can now host their hotel website on our servers. We offer full Windows hosting with FTP access, SSL, and email. You can even install your favorite CMS, including WordPress, Drupal and Joomla. In this post we cover how to request and setup your hotel hosting service with us.

  24. Hotel Design Updates

    There are many new features and design updates available for the Hotel Front Desk and Hotel Booking Engine. In this post we cover all the new features available to help you save time and improve your workflow, and better showcase your hotel property.

  25. Hotel Integration is now available as a Hotel payment processor, in addition to Stripe and PayPal. is one of the world’s leading Hotel payment processors. Backed by Visa, it is available to hotels based in the U.S., Canada, Europe, and Australia.

  26. Troubleshooting Your Hotel Channel Connections

    You will never have to think about your Hotel channel connections after the initial setup. However, every now and then you may want to check that everything is working as it should. In this post we cover how to check that your Hotel channel connections are in working order.

  27. Hotel GDPR Compliance

    On May 25, 2018 the Hotel General Data Protection Regulation (“GDPR”) went into effect in the European Union. The Hotel GDPR provides an updated set of data protections for EU residents world-wide. In this post we cover the new features that help you maintain Hotel GDPR compliance.

  28. The Hotel Channel Manager is Open for Testing

    The title says it all. Up until now, the Hotel Channel Manager has only been available to users after they have upgraded to a Premium Subscription. From today on, it’s now available to everyone during the Hotel PMS Demo.

  29. Updates To Hotel Booking Management

    The Hotel Front Desk has been updated to make hotel operations faster and easier to manage. We have added some features, but mostly removed many restrictions that were causing friction and slowing down the booking process. In this post we cover everything you need to know to operate your Hotel reception desk.

  30. Hotel Bulk Import and Calendar Updates

    In this article we cover the newly added Hotel Bulk Importer, along with an interesting update to your Hotel booking calendar. New users can now import all their Hotel reservations data in just a few minutes from one screen, and all users can get a bird’s eye view of their hotel operations, including Hotel Revenue and Hotel Occupancy, right from their Hotel booking calendar.

  31. Per-Guest Pricing

    The most recent update includes new stylistic features for the Hotel Booking Engine, as well as per-guest room pricing for your Hotel Front Desk and Hotel Booking Engine. You can now set the base price for your Hotel rooms on a per-guest basis, before the addition of any per-guest rate adjustments. We’ve also made it easier to update your room pricing calendar, so you can now set seasonal pricing in a fraction of the time.

  32. Your Hotel Inbox is Piling Up

    Your Hotel Inbox is the second most important screen in your Hotel Front Desk, aside from your Hotel reservations calendar. Here you have all the notifications regarding new Hotel reservations, late arrivals, overstays, and any Hotel channel errors or updates, along with who’s checking in or out today. In this post we give you a quick example of how to deal with each type of notification, so you stay on top of all the activity for your hotel. In most cases, a simple click is enough.

  33. Three Things to Do After Upgrading

    In this post we cover the transition from a Demo Hotel PMS Account to a Full Subscription. Although most of the following items are available to you during the Free Demo, many users forget to complete their setup after upgrading from their trial account. In just three steps we cover everything you need to know to get fully setup.

  34. Updates to Hotel Group Bookings

    The Hotel Front Desk and Hotel Booking Engine have been updated to make it easier to manage Hotel group reservations. In this update, we have made it easier to book, reschedule, and cancel individual rooms in a group. We have also updated your Hotel booking engine to make it more convenient for Hotel guests who need to book several Hotel rooms together.

  35. Hotel Internationalization

    We are pleased to announce our Hotel Front Desk manager now works in 21 languages including Japanese, Chinese, Hindi and Turkish! Manage your hotel operations in your language of choice, all from one platform.

  36. How to Print an Hotel Invoice or Guest Folio.

    The Hotel invoice for a Hotel reservation is available to the hotelier and guest at several stages throughout the lifetime of a booking. In this brief post we review how find and print an invoice.

  37. How to Resolve Hotel Channel Errors

    When you have connected your Hotel channel manager, your hotel will be sending and receiving data to and from many sources every minute. With so many Hotel reservations coming in from multiple sources, it is inevitable that there will be incorrect data or collisions with existing reservations. In this post we review the most common Hotel channel errors and how to solve them.

  38. Hotel Charts & Graphs

    Hotel Front Desk manager, we have added charts and graphs throughout the application to allow hoteliers to get an idea of Hotel booking sources and Hotel revenue distribution at a glance. There is no need to export your data to generate visual analysis of your hotel’s business.

    Anallytics during a Demo: A set of test data has been generated for you to illustrate how Reports work. You can add as many rooms and bookings as you need to test our platform. The charts and graphs will be updated with new data as continue with your demo "in other words more data more graphics" (Bookings, Check IN, Check Out, Payments, Cancelations, Etc.)

  39. Hotel Price Match

    The Hotel Front Desk manager provides helpful tips and notifications along the right side of a reservation’s details view. One that’s very important is the ‘Hotel Price Match’ notification, which concerns bookings that were received from exterior Hotel channels, like and Airbnb.

  40. Hotel Channel Management 101

    There is a lot of confusion regarding Hotel channel management. ‘Hotel Channel Management’ is an umbrella term for maintaining price and availability across all your online sales channels. If you’re new to our platform and you’re ready to connect to or Airbnb, etc, you should start by reading this post.

  41. White Label Hotel Booking Engine

    You can now use your Hotel booking engine from your own Hotel website! With our new embedding widget, you can take reservations directly from any Hotel website. Your Hotel reservations are easy, secure, and commission-free.

    Live Booking Engines Samples ✔ →
  42. Hotel CRM Customer Relationship Management

    You can now create custom emails for your daily hotel activities. You can create a custom message for new reservations, check-outs, and cancellations. Edit your messages in HTML to send out automatically as part of your Hotel bookings flow.

  43. Drag-n-Drop Hotel Calendar

    Your Hotel reservations calendar has been updated to make it even easier to manage your hotel’s daily activity. You can now drag and resize to create and reschedule bookings.

  44. Hotel User Management

    In our latest update to the Hotel Front Desk manager, we have added a new user type: Property Manager. Property Managers have the same access level as the Account Owner, but they are limited to the properties assigned to them.

  45. Hotel TripAdvisor TripConnect

    We are proud to be a Hotel TripAdvisor TripConnect Premium Partner. We provide a simple API level connection that allows our hotel partners to manage their Hotel rooms, rates, and meta content automatically on this network.

  46. Multi-lingual Hotel Booking Engine

    Your Hotel booking engine now works in 21 languages, including Greek, Hebrew, and Hindi. You can localize the description for your rooms, rates, and additional booking engine info for any or all languages.

  47. Hotel Payment Gateways Part III: PayPal

    You can use PayPal to process credit card payments directly from your Hotel Front Desk manager. PayPal is a free addition, and you can even try it out during your 16-day free trial.

  48. Hotel Payment Gateways Part II: Stripe

    You can use Stripe to process credit card payments directly from your Hotel PMS Front Desk manager. Stripe is a free addition, and you can even try it out during your 16-day free trial.

  49. Hotel PMS Payment Gateways Part I: Concepts

    You can connect your Hotel PMS Payment Gateway to process live credit card payments directly from your Hotel Front Desk manager. Before you do this, you should be familiar with a few definitions and concepts found in this blog post.

  50. MyAllocator Integration

    We are pleased to announce our new partnership with MyAllocator! In this post, we cover everything you need to know to setup and manage your connection to MyAllocator.

  51. Hotel Booking Engine Style Updates

    The Hotel direct booking engine has been updated to allow further customization, along with a revamped Cosmo theme.

  52. Hotel Facebook Integration

    You can accept Hotel reservations directly from your hotel’s Facebook page using one of the embedding widgets available through our Hotel channel manager.

  53. Markdown Hotel HTML Now Available

    We have updated the Hotel Front Desk and Booking Engine so that you can now edit room descriptions and booking engine additions in Markdown HTML!

  54. Introducing: Hotel Night Shift

    If your property runs 24 hours, the afterhours can be difficult on your eyes. It’s dark all around, but your computer monitor is blaring bright white. Just doing a check-in can be a shock to the system.

  55. Picking a Hotel Color Scheme

    You can customize your Hotel booking engine to fit your hotel brand. However there may be too many options and settings beyond your hotel’s palette, which may be just two colors. How do you pick the rest?

  56. Hotel Payment Processing

    We have updated the Hotel Front Desk manager to process payments at any point through the lifetime of a reservation. This means you can now accept deposits and partial payments from the time a booking is created, until it’s checked out.

  57. Group Hotel Management

    We have expanded our platform to accommodate hotel chains, groups, and agencies. You can now add as many hotels/hostels/B&Bs/etc to your account as you need.

  58. New Hotel PMS Interface

    We have made a major release of our Hotel Front Desk and Hotel Booking Engine applications focused on improving user interaction. As our applications grow to meet your demands, so does the level of complexity in the menus and buttons.

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