How can I delete a payment?

The short answer is that you cannot delete a payment.

The more thorough answer has to do with how the Payment Gateway is setup. Our application suite operates on the principle that funds only ever go into your Stripe or PayPal account and never out.

Deleting a payment may involve a refund in the case of a credit card payment, which means funds moving in the opposite direction with your payment processor, which is why we do not allow deleting payment records.

Any case where funds must be returned to the payee must be handled by the hotel manager directly with the payment processor.

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